Insurance companies are increasingly focusing on seamless, digital customer experience as a key factor for success. This is one reason why Sapiens CustomerConnect on Azure – a direct-to-consumer application that enables insureds to buy policies, view the statuses of their policies and accounts, and issue claims – is sought-after by insurance carrier CIOs and often combined with other Sapiens digital solutions, such as Sapiens Intelligence.
In recent years, Sapiens International Corporation (NASDAQ and TASE: SPNS), a global provider of software solutions for the insurance industry, has been experiencing rapid growth in customer demand for cloud installations of its products. Sapiens is a one-stop-shop: it develops state-of-the-art software, implements products to fit customer-specific needs and provides ongoing maintenance and support for cloud-based installations.
Cloud Valley, a leading cloud company, Microsoft Gold Partner and repeat partner of the year, was chosen by Sapiens to perform a strategic assessment of the company’s operating model. The assessment resulted in Sapiens choosing to work with Cloud Valley on both the application and IT aspects of Sapiens CustomerConnect on the cloud.
As part of cloud architecture and cloud migration, Cloud Valley experts led design and deployment processes for Azure cloud’s high availability, security, and reliability for Sapiens CustomerConnect’s application and database layers. A disaster recovery solution and plan were also deployed, including back-up and business continuity processes.
Cloud Valley also provides Sapiens with a full kit of managed services, including network operations center (NOC), back-up, disaster recovery, security operations center (SOC), database administration (DBA) and DevOps as a service. These managed services include customer support, 24/7 operations center and proactive maintenance, plus on-demand activities and changes.
Sapiens CustomerConnect on Azure Enhances the Insurance Consumer Experience
Sapiens CustomerConnect (formerly called the Sapiens PORTAL) is a modular, highly innovative portal solution specifically designed for both the life, pension & annuity (L&A) and the property & casualty (P&C) insurance markets. It is a direct-to-consumer application, enabling insureds to buy policies and view the statuses of their policies and accounts, as well as issue claims. Many other transactions can be performed that save time for both consumers and insurers, and reduce costs, while increasing overall consumer satisfaction.
Insurers can leverage their investment in Sapiens’ core suites by offering a unique, real-time consumer experience tailored to today’s digital natives. Installed on Microsoft Azure, Sapiens CustomerConnect enables customers to enjoy all the benefits of a modern cloud: unparalleled availability and performance, alongside information security of the highest standards.
The solution includes a journey builder and API configuration tool for innovative insurance business journeys. This allows insurers to quickly and easily add new journeys and configure existing customer journey paths. Sapiens’ portal solution supports multiple customer journeys throughout the full value-chain, from pre-engagement, through onboarding, servicing and claims. Sapiens also offers out-of-the-box templates and visual components for customer portals. CustomerConnect facilitates straight-through processing for quotes and illustrations, with seamless transition into active policy, as well as web-based underwriting to provide STP where appropriate.
CustomerConnect provides built-in integration with a set of digital, customer-engagement tools, including personalized video, chatbots and digital forms management. The solution is built for enterprise performance, supporting high volumes of traffic, to meet all the needs and demands of top-tier insurers and their customers. This includes features such as queue management, load balancing and other functionalities.
Sapiens DigitalSuite offers an end-to-end, holistic and seamless digital experience for customers, agents, brokers, customer groups and third-party service providers. The cloud-based suite is pre-integrated with Sapiens’ core suites and is comprised of Digital Engagement and Digital Enablement and API Layer components.
About Sapiens
Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 450 organizations globally, Sapiens has a proven ability to satisfy customers’ core, data and digital requirements. For more information: www.sapiens.com.
